A 24-hour hotline for Hasidic pilgrims is operating in Uman
A 24-hour hotline is operating in Uman for Hasidic pilgrims arriving in the city during their pilgrimage to Rabbi Nachman’s grave.
Foreign nationals can call 38 093 122 50 50 to report any problems or difficulties that arise during their trip, while crossing the border, during their stay in Uman, or while organizing the pilgrimage.
Pilgrims may also send inquiries via email to: [email protected].
The hotline operates 24 hours a day
The 24-hour hotline was established so that pilgrims can quickly receive information and assistance during their stay in Ukraine.
According to Iryna Rybnytska, executive director of the “Uman Historical and Cultural Center” Charitable Foundation, the hotline operates in three languages—Ukrainian, English, and Hebrew.
“The hotline for Hasidic Jews operates in three languages—Ukrainian, English, and Hebrew. It is designed to resolve issues that may arise during the pilgrimage, such as lost documents, problems crossing the border, and other situations. Pilgrims can also receive advisory assistance. And the Uman Travel website is updated with all the information needed by pilgrims planning to visit Ukraine,” explained Iryna Rybnytska.
What kinds of questions can pilgrims ask?
The hotline for Hasidic pilgrims in Uman provides assistance in cases where organizational or informational difficulties arise during their trip or stay in the city.
You can contact the hotline, in particular, in the event of:
- lost documents;
- difficulties crossing the border;
- problems while traveling to Uman;
- the need for advisory assistance;
- questions regarding your stay in Ukraine;
- the need to find up-to-date information for pilgrims;
- other issues related to the pilgrimage.
For foreigners who do not speak Ukrainian, it is important to note that consultations are also available in English and Hebrew.
Uman Travel: Information for Pilgrims in One Place
In addition to the hotline, pilgrims can visit the Uman Travel website—an information resource that provides up-to-date information for those planning a trip to Uman.
On the website, you can find information about:
- Rosh Hashanah in Uman;
- rules for entering Ukraine;
- crossing the border;
- the route to Uman;
- accommodations;
- transportation;
- tourist tax;
- safety rules;
- legal and advisory assistance.
This resource is especially important for pilgrims visiting Ukraine for the first time or planning a trip under martial law.
Why it’s important for pilgrims to have the hotline number
The pilgrimage to Uman for Rosh Hashanah brings together thousands of Hasidim from various countries every year. During the peak arrival period, pilgrims may encounter long lines at the border, transportation difficulties, and questions regarding documents, lodging, the tourist tax, or rules for staying in Ukraine.
That is why it’s a good idea to save the hotline number before your trip.
Hotline number for pilgrims:
38 093 122 50 50
Email for inquiries:
[email protected]
Assistance in Ukrainian, English, and Hebrew
One of the main advantages of the hotline is the ability to receive assistance in several languages.
This is important because most pilgrims who come to Uman are foreign nationals. Language support in Ukrainian, English, and Hebrew helps you explain your problem more quickly, get an answer, and understand what to do next.
What to Do Before Traveling to Uman
Pilgrims planning to visit Uman are advised to do the following in advance:
- save the hotline number;
- check their documents;
- confirm the route to Ukraine;
- familiarize themselves with border crossing regulations;
- check the information about the tourist tax;
- have emergency contact information;
- keep an eye on updates on the Uman Travel website.
Frequently Asked Questions
What is the hotline number for pilgrims in Uman?
The 24-hour hotline number is: 38 093 122 50 50.
In which languages does the hotline operate?
The hotline operates in Ukrainian, English, and Hebrew.
What kinds of issues can I contact the hotline about?
Pilgrims can contact the hotline if they have lost their documents, are experiencing problems crossing the border, are facing difficulties during their pilgrimage, or need advice.
Can I contact you by email?
Yes. You can send inquiries to: [email protected].
Where can I find up-to-date information for pilgrims?
Up-to-date information for pilgrims is published on the Uman Travel website.